When it comes to payment technology, it’s important to build trust with your customers. The people you serve are trusting that you’ll process their payment securely and that the money they spend will be reflected against their bill immediately. Government and utility web payments provide a low-cost and convenient payment option for customers. We’ve talked …
Build Customer Trust for Online Payments, Part 1 Read More »
If you’ve used an ATM or paid for parking at a roadside kiosk, you’re familiar with how kiosks can transform everyday transactions. Interactive kiosks – those backed with computer technology – have been around since the 1970s. In the 1990s, stores connected kiosks to phone lines to transfer information. Today, kiosks are often connected to the cloud …
How the Humble Payment Kiosk Is Paving the Way to Smart Cities Read More »
An effective smart city uses technology to make it easier for households and businesses to interact with their government. To meet this standard, a key variable is whether or not people use the technology that local government makes available. A panel at Smart Cities Connect in Denver, CO, in April 2019 brought together experts in …
By Patrick Killik, Product Manager We are excited to announce multi-agency functionality for our kiosk solution—enabling multiple clients such as city governments and regional utilities to provide payment applications to their customers using the same kiosk network. At CityBase, we are interested in providing customers unprecedented in-person access to government and utility services. We continually …
Product Update: One-Stop Kiosks Increase Coverage for Customers Read More »
By Matt Zwicky, Product Manager We are excited to announce the new engine behind our payment channels, the Revenue Management Dashboard. As a company that develops financial technology and processes payments for local government and utilities, CityBase is continually working to improve the toolset our clients use to serve their customers. One gap we’ve seen …
Product Update: Revenue Management Dashboard Empowers the Unsung Heroes of Finance Read More »
Hear directly from the CityBase Product Team about our latest product releases and updates, along with the latest efforts to advance our suite of solutions.
Guest post by Seyi Fabode, Founder / Product and Go-To-Market Strategy, at Varuna The water utility industry is slow in its adoption of technology. But change the industry must. The new type of consumer demands it (push) and it is what technology wants (pull). Caught in the middle of this push and pull is a cadre …
Guest Post: Best Practices for Managing Technological Change in the Utility Industry Read More »
Payment technology has evolved significantly in recent decades: in addition to cash, Americans now have the option of paying their bills with checks, credit and debit cards, digital wallets, and even digital currencies. Under the right circumstances, it’s possible today to pay a utility bill with a smartphone connected to a digital wallet – without …
Is Alabama the Perfect Proving Ground for New Government and Utility Payment Tech? Read More »
And other ways to improve e-Check payment processing By Matt Johnson, Director of Solutions Engineering To avoid the age-old adage, “the check is in the mail,” let your customers pay by bank account through other routes. When a customer pays directly from their bank account online, it’s called an Automated Clearing House (ACH) payment, also …
In our series about digitizing your services, we showed you what it looks like to take your website to the next level to meet and exceed constituent expectations. These expectations come from people interacting with digital giants like Netflix. To learn from the private sector, let’s take a look at their model. The Netflix Model …
What Government Service Delivery Can Learn from Netflix Read More »
