Utility Payments

The Challenge

Water and electric utilities are crucial services for families to keep their homes running. Serving all populations, utility providers can provide excellent customer service by letting people pay in ways that are convenient to them. Some people want to set recurring payments from their phones, while others must pay in person using cash. They all deserve secure payment options that ensure their most recent transaction will be reflected against their account in real time.

The Solution

Take all payment types and all payment channels on the same secure platform. People who pay by phone or in person can find 24/7 self-service options, or cloud cashiering that speeds the line. Online customers can easily check out as a guest or with stored payment methods by logging in, without ever leaving your webpage. Behind the scenes, our revenue management solution gives a birds’ eye view across your entire enterprise, plus customer service tools that let you easily find transactions and provide support from the same window.

Our customers are very grateful that they have the option to pay 24/7. They hop out of their car, they make their payment, and they’re on their way. We used to have lines of people outside the lobby before we opened. Of course we don’t have that anymore. It really is a customer convenience.

City Utilities of Springfield View the Case Study →