Learn about implementing and using government kiosks during COVID-19 From water utility bills to parking tickets to property taxes, people have to interact with government services for any number of reasons on any given day. Most of them want to take care of their bills and settle their accounts quickly so they can cross one …
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Outdated Public Sector Technology Should Join the Silver Tsunami The public sector tends to get a bad rap for using old school technology, but there are plenty of cities, counties, states, and utilities that are making the hurdle to upgrade to industry-leading software solutions. For those out there weighing the pros and cons of investing …
How Better Revenue Management Tools Can Enhance Customer Service When customers reach out with a question or complaint, they’re not necessarily interested in what a service rep has to do to get the job done. They just want their issue resolved. Help your customer support team be more successful and fulfilled in their roles. Start …
Local government agencies are responsible for managing a host of payment-related tasks, including: Collecting taxes and fines Providing social benefits Managing driver’s licenses Registering new businesses These city services are essential, but managing them can be time-consuming and expensive if each touchpoint requires in-person interactions between users and civil servants. However, it’s possible to reduce …
Why Governments Are Adopting Self-Service Technology Across The U.S. Read More »
By Josh Goldstein, Chief Product Officer When we as citizens interact with city or state government, it’s often because the law requires that we do so. If we want to open a restaurant, for example, we apply for a business permit, get a building inspection, and register for a license to serve alcohol. Many of …
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By Nadia Bajwa, Product Manager CityBase has put an immense effort toward making the lives of constituents and government agency staff easier. Our product team has set out to free people from doing tedious, repetitive tasks so they can focus on the issues that really matter. As of today, we are excited to announce the …
Product Update: Case Management Streamlines Complex Permitting Read More »
By Andy Brooks, VP of Information Security There are countless benefits to digitizing government services to make it easier for residents and businesses to interact with their local government. Cities taking steps toward personalizing the civic experience can allow people to opt-in to storing personal preferences and information, like preferred communication channels or billing methods. …
By Alex Pedenko, Chief Technology Officer As the speed of technology innovation continues to accelerate, the public sector is making progress in keeping pace. Traditionally the public sector has moved slower than the private sector for a variety of reasons — one being that government has historically used waterfall methodology in software development. The waterfall …
In fall 2018, we convened a panel at the Smart Cities Connect conference in Tampa called “Intelligent Utilities: The Missing Link to Smart Cities.” Panelists discussed how the smart city vision requires an engagement platform that connects people and dynamic, personalized information. Trusted utility providers can be the bridge between millions of households and businesses …
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Local governments are increasingly working to provide user-friendly experiences to their constituents. People have become accustomed to finding information quickly and easily and completing tasks and transactions securely and intuitively. With a public that’s accustomed to the on-demand, instant gratification of private sector giants like Netflix and Amazon, local governments that provide crucial services have …
How to Digitize Your Government Services: A Roadmap Read More »
