The outbreak of COVID-19 has put state and local governments in a precarious position. Cities, counties, and states are tasked with maintaining business continuity, accommodating increased need for services, and rolling out relief programs while simultaneously promoting social distancing, managing the closure of government buildings, and working with limited staff. Governments around the country are …
As local governments and utility providers temporarily close physical payment centers or limit business hours during the spread of COVID-19, many are maintaining in-person service to their customers via self-service payment kiosks. CityBase payment kiosks can provide 24/7 access for people paying in person by card and check, and especially for people paying in cash …
COVID-19: Kiosk Best Practices for Customer Health Read More »
To the heroes in local and state government, Our hearts go out to you during this unprecedented and uncertain time. As your communities look for guidance from the local and federal government, we want you to know we stand with you, ready to help you carry out your mission. You and your colleagues in government …
The outbreak of COVID-19 has put state and local governments in a precarious position. Cities, counties, and states are tasked with maintaining business continuity, accommodating increased need for services, and rolling out relief programs while simultaneously promoting social distancing, managing the closure of government buildings, and working with limited staff. Governments around the country are …
A message from outgoing Chief Product Officer Josh Goldstein By Josh Goldstein, Chief Product Officer This week marks the end of nearly three transformative and magical years at the helm of CityBase’s product team. The lessons I learned at CityBase are rich and varied, but the one I’ve been thinking about the most is this: come …
CityBase: Come for the Vision, Stay for the Craft Read More »
Proactive threat hunting leverages tools, data, and people for better security outcomes By Andrew Brooks, VP of Information Security Organizations usually address security threats in one of three ways: proactively, reactively, and sometimes not at all (excluding formal evaluation frameworks, such as Building Security in Maturity Model [BSIMM]). In organizations with no security program, the …
By Alex Knowles, Senior Software Engineer At CityBase, we are creating a platform that transforms the way local governments do business with their constituents. It’s an ambitious undertaking that requires our engineers to find creative solutions using the latest technologies. Previous CityBase software engineering blog posts have touched on some of the technologies and methodologies …
Stop Trying to Make Fetch Happen: Or, Make It Happen with Dataloader + GraphQL Read More »
By Jason Maeder, Director of Product We’ve launched new product features that give people the power to personalize how they access city services. With User Profiles, interacting with your city only requires you to enter a piece of information once. For instance, If you’re a driver living in the United States, you may have had …
Product Update: User Profiles Personalize the Civic Experience Read More »
What it is and why it’s great for government technology By Andrew Watkins, Co-founder and COO, Marketplace.city Piggybacking on technology contracts can help cities and counties acquire great tech at a competitive price, while drastically streamlining the procurement process. We see a shift toward this process for several reasons: cloud-based SaaS solutions that are easier …
The Case for Piggybacking Tech Contracts in California (And Other States, Too!) Read More »
A positive online payment experience for your customers starts with trust. There are several best practices you can use to promote trust. Read our first blog on the topic. Empower Better Customer Service with Real-Time Information A common user action we often see is a person looking up their account information just to check …
Build Customer Trust for Online Payments, Part 2 Read More »
