Online Payments
A secure, integrated payment experience consistent across any debt type and payment method.
You're in Good Company
Learn how municipalities and utilities around the country have benefited from implementing CityBase Online Payment technology.
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Payments Across Departments
All of your departments and agencies can use the CityBase Online Payments solution. Your customers have the flexibility to pay an individual bill or combine multiple payments into a single transaction.
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Flexible Customer Experiences
Meet the diverse needs of your customers with several checkout experiences. Customers can check out as a guest for one-time payments or set up a personal wallet to store personal billing information and payment methods, set up automatic payments for recurring debts, and view payment history.
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Checkout Workflows That Support Your Existing Technology
An integration can pass the customer directly to a CityBase-hosted checkout page or guide the user through the search and checkout process. Regardless of the integration setup, your customers will have the same payment experience, giving them the confidence that they are doing business directly with you.
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Your Branding, Our Security
All functionality is native to your website, branded to your design standards to promote customer confidence and adoption. Customers check out on an integrated payment page that removes you from PCI security scope.
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Instant Payment Updates with Real-Time Integrations
Integration from CityBase to your source systems means transactions are instantly visible in departmental source systems, your general ledger, and Revenue Management. Real-time account updates ensure efficient reconciliation, help prevent duplicate payments, and provide improved customer service.
Online Payments Product Tour
Take an on-demand tour of our Online Payments technology. Cities, counties, and utilities are using this technology to provide their customers with a secure, cohesive, and intuitive payment experience across all of their departments and agencies.
Releasing a Request for Proposal (RFP) for payment technology?
Procuring payment technology for your organization can be time consuming and complicated. Knowing what information to request from vendors can be tricky — Are you asking the right questions? What functionality should you prioritize? Click below to find an outline for a payment technology RFP, as well as a ready-to-use, comprehensive RFP response template to send to vendors.
Industry-Leading Security
All CityBase products are cloud-based, PCI Level-1 compliant, and SOC 2 Type 1 & SOC 2 Type 2 certified. Cloud-based software means no customer data is stored on the kiosk.
- Card transactions run via PCI Level-1 compliant payment platform.
- eCheck verification drastically reduces returned ACH payments.
- CityBase actively monitors live kiosks and proactively detects incidents that may be security related.
Big Picture Revenue Reporting
Research, report, and reconcile all revenue in a single place. Powerful search functionality allows you to locate customer records and void or refund transactions in real time across all kiosk locations and tender types.
Integrated Payment Platform
The CityBase enterprise payment platform includes kiosks, cashiering, and online payment channels. Customers have the same hassle-free experience whether they pay online or in person. The CityBase platform can integrate across all of your departments to centralize the payment experience.
Are you interested in learning more?
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