Utility Solutions

Make it easier for households to access the essential water, gas, and electric utilities that keep their homes running.

Revenue Management Transaction Details

Improved Customer Service

Empower your customer service team with tools that make it easier to route service requests, reissue receipts, and void or return payments.

Self-Service Cash Payments

Provide secure, 24/7 self-service options for people who pay in cash, with payment kiosks that integrate in real time to your customer information system (CIS).

Integrated Self-Service Kiosk
Utility Revenue Management Dashboard

Efficient Revenue Management

A central command center for staff allows your teams to see trends across every payment channel, with up-to-the-minute data.

Zero Downtime

The CityBase platform scales to meet demand, so your customers can trust that you’re available during peak payment times or neighborhood service alerts.
Secure Payment Solutions

Utility Solutions

Utility Payments

Provide excellent customer service by letting people pay in ways that are convenient to them, with guest pay or scheduled auto-payments.

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Contactless In-Person Payments

Eliminate person-to-person contact with self-service kiosks and revenue management for remote staff.

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One-Stop Kiosks for Multiple Agencies

Utility companies and government departments in the same area can share kiosk hardware to better serve their shared customers.

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Digital-first Cash Payments

Cash customers start a payment online, and complete it in-person at a self-service kiosk at a time that's convenient.

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Our customers are very grateful that they have the option to pay 24/7. They hop out of their car, they make their payment, and they’re on their way. We used to have lines of people outside the lobby before we opened. Of course we don’t have that anymore. It really is a customer convenience.
City Utilities of Springfield View the Case Study →

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