Utility Solutions

Make it easier for households to access the essential water, gas, and electric utilities that keep their homes running.

Revenue Management Transaction Details

Improved Customer Service

Empower your customer service team with tools that make it easier to route service requests, reissue receipts, and void or return payments.

Self-Service Cash Payments

Provide secure, 24/7 self-service options for people who pay in cash, with payment kiosks that integrate in real time to your customer information system (CIS).

Integrated Self-Service Kiosk
Utility Revenue Management Dashboard

Efficient Revenue Management

A central command center for staff allows your teams to see trends across every payment channel, with up-to-the-minute data.

Zero Downtime

The CityBase platform scales to meet demand, so your customers can trust that you’re available during peak payment times or neighborhood service alerts.
Secure Payment Solutions

Utility Solutions

Our customers are very grateful that they have the option to pay 24/7. They hop out of their car, they make their payment, and they’re on their way. We used to have lines of people outside the lobby before we opened. Of course we don’t have that anymore. It really is a customer convenience.

Additional Solutions

CityBase products are adaptable to meet the growing needs of utilities. Here are just a few more examples of the solutions we’ve configured for our clients. Have a challenge you need a solution for?
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