We make government and utilities easier for everyone.
Smart Cities Serve Everyone
The best public sector technology makes paying a bill convenient for all residents — regardless of their preferred method. Let customers pay a bill, request a service, or find information in ways that work for them — via web, phone, kiosk, or cashier.
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Solutions for Public Sector Challenges
We simplify common exchanges and complex processes — from paying a water bill to applying for a homestead deduction. Digital, integrated solutions provide better data and staff experiences. Configurable government technology is easy to evolve as ordinances change.
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Better Outcomes and Experiences
Cities, counties, and utility providers across the U.S. are leveraging CityBase technology to promote equitable debt collection, more efficient payment processing, and personalized service delivery. Browse our blog and resources →
A Team as Friendly as Our Tech
We genuinely care about creating seamless interactions between public servants and the public. We problem-solve alongside our clients, continuously deliver value, and even answer the phone when you give us a call.
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Client Case Studies
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Lawrence, IN, improves self-service utility payments
The City of Lawrence has improved revenue collection, reconciliation, and customer experience through 24/7 self-service kiosks and automatic online bill pay for utilities.
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Indianapolis and Marion County: Digital City Hall
To build an outstanding digital presence, officials first had to view the world through their customers’ eyes.
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City and County of San Francisco: Reimagined Payment Experience
The City and County of San Francisco partnered with CityBase to transform the payment experience, making it easier for the people who pay and the government employees who manage those transactions.
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City Utilities of Springfield: Efficient In-Person Payments
Several key priorities led City Utilities of Springfield to install payment kiosks in and around their payment centers.
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We’re innovators, problem solvers, and thought partners.