Kiosks

A secure, self-service option for customers to pay all of their bills in one place.

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Kiosk Payments

You're in Good Company

Learn how municipalities and utilities around the country have benefited from implementing CityBase kiosks.

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A Payment Solution for Every Bill Type

  • Centralize Payments for All Departments

    You can choose whether to dedicate your kiosks to a single bill type or have kiosks offer multiple payment workflows. Payments post to the appropriate department via independent workflows, routing all transactions to the appropriate underlying source systems.

  • Real-Time Lookup & Posting

    Integrated software allows customers to look up their current amount due. Payments post instantly, even after business hours, to help avoid late fees and speed up revenue collection.

  • 24/7 Access & Free Cash Payments

    Kiosks provide customers convenient options to pay on their schedule. Kiosks can be accessed 24/7 and customers are never charged a transaction fee for cash payments made on a kiosk.

CityBase Hardware Indoor Kiosk
Municipal Utility Kiosk

  • Improve Customer Convenience

    All kiosk models are ADA compliant, with easy-to-use software. Highly visual instructions in English and Spanish make it fast and easy to pay. Customers immediately get their receipt printed, texted, or emailed, so they can trust their payment was received.

  • Fast Installation. High Adoption.

    We will work with you to recommend optimal kiosk placement for your customers at locations like payment centers, government buildings, and local businesses. The only installation requirements are power, cellular service, and a 5’x5’ space.

Payment Kiosk Product Tour

Take an on-demand tour of our payment kiosk technology. Cities, counties, and utilities are using kiosk technology for walk-up or drive-through self-service payments — for bills like parking and traffic tickets, permit and license fees, water and power utility bills, business and property taxes, and more.

Releasing a Request for Proposal (RFP) for kiosks?

Procuring kiosk technology for your organization can be time consuming and complicated. Knowing what information to request from vendors can be tricky — Are you asking the right questions? What functionality should you prioritize? Click below to find an outline for a kiosk RFP, as well as a ready-to-use, comprehensive kiosk RFP response template to send to vendors.

Download Kiosk RFP Template
Proactive Payment Security

Industry-Leading Security

All CityBase products are cloud-based, PCI Level-1 compliant, and SOC 2 Type 1 & SOC 2 Type 2 certified. Cloud-based software means no customer data is stored on the kiosk.

  • Card transactions run via PCI Level-1 compliant payment platform.
  • eCheck verification drastically reduces returned ACH payments.
  • CityBase actively monitors live kiosks and proactively detects incidents that may be security related.

Big Picture Revenue Reporting

Research, report, and reconcile all revenue in a single place. Powerful search functionality allows you to locate customer records and void or refund transactions in real time across all kiosk locations and tender types.

Bill pay kiosks offer multiple payment types

Integrated Payment Platform

The CityBase enterprise payment platform includes kiosks, cashiering, and online payment channels. Customers have the same hassle-free experience whether they pay online or in person. The CityBase platform can integrate across all of your departments to centralize the payment experience.

Related Resources

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How to Pay on a Kiosk

It’s fast and easy to pay your bills at a self-service kiosk. 

Are you interested in learning more?

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