One of the top questions we get from our utility clients is about where they should place their kiosk bill payment machine. Whether you implement kiosks at a single location like a payment center, or a legion of kiosks across an entire state, kiosk machine locations will improve self-service access for your customers, mitigate cash-handling …
A Guide for Where to Put A Utility Bill Payment Kiosk Read More »
It goes without saying that customer information security is paramount, particularly when it comes to public sector payments. As local governments continue to move systems online, hackers are also riding this momentum in search of system vulnerabilities. In the past year alone, we’ve detected (and blocked) a 43% increase in malicious web traffic to our …
The Top 3 Security Mistakes Government Tech Companies Make with Online Bill Pay Read More »
Public services have a tough burden to bear. Unlike the buyer’s high of snagging the latest gaming console, the checkout experience to pay a ticket, tax, fine, or fee does not bring such euphoria. But pay, we must. Local governments and municipal utilities depend on this revenue to supply the public services we all need. …
Government Payments: How to collect revenue without pissing people off Read More »
How to integrate payment acceptance and processing to improve revenue collection, increase security, and deliver a better experience to residents and employees This article was originally published by the Center for Digital Government Uncertain economic times increase the need for prompt and complete revenue collection in every government. Yet with many government offices closed, it …
Improving Revenue Collection Through Integration Read More »
Imagine you’re facing a deadline to pay your utility bills by the end of the week, or risk penalty fees or service interruption. Now imagine you’re under-banked. You face some trying options: You could take time off work and forfeit your pay, driving from one payment center to another to pay a cashier during business …
By Matt Johnson, Director of Solutions Engineering One of the most common topics of confusion we see when setting up online payment processing for our clients is the difference between convenience and service fees. Most clients don’t even realize they’re confusing the two, but it’s important to know the difference. If you accept payments and …
A Convenient Primer on Convenience + Service Fees Read More »
Many city, county, and state governments are in the market for integrated point of sale (POS) cashiering solutions. It’s a trend we at CityBase are excited to see. It represents one way that local governments are working to unify common interactions that constituents have with various public sector departments — improving the government experience for …
Cities and counties across the country are launching technology solutions to better serve their walk-in customers. The communities listed below have used federal funding through the American Rescue Plan and CARES Act to introduce self-service payment kiosks that allow customers to pay by cash, cards, and checks 24/7 when it’s convenient for them. Cloud-based software …
Local and state governments are using federal relief funds to make in-person payments safe and easy with kiosks. Towns, cities, and counties can use their allocated funding from the American Recovery Plan of 2021 for self-service payment kiosks, which eliminate person-to-person contact during the pandemic. Kiosks can provide a 24/7 self-service option for customers paying …
Use American Rescue Plan Funds to Pay for No-Contact Payment Kiosks Read More »
People need the path of least resistance to pay their bills. Local and state governments and utilities can reduce the burden on their customers to stay in compliance with a faster checkout option for bills like permit and license fees, tickets and fines, utility bills, and charitable donations. CityBase introduces our new Wallet product functionality …
Product Update: CityBase Wallet Streamlines the Online Checkout Experience Read More »
