Having reliable payment technology is invaluable. Payments should work how you need them to, all of the time. When they do, customers are faster to adopt new payment channels. You can trust you are keeping sensitive personal identifying information (PII) secure using the latest best practices in security monitoring and proactive threat hunting. And you …
This month, the federal government released the second and final round of American Rescue Plan Act (ARPA) funding for state and local governments. Many local governments are using federal funding to enhance self-service technology for their customers who pay city and county bills in person. Customers who pay in person have a larger burden than …
3 Reasons to use federal funding for one-stop kiosks Read More »
The digital transformation for local government and municipal utilities is well underway. Modern, easy-to-use technology has many benefits for customers, including introducing convenient self-service options, automating recurring tasks, and improving information security. The same government technology and utility solutions that are easier for your customers can also have big benefits for your employees. Government technology …
How better digital public services improve employee job satisfaction Read More »
In our experience, once a customer uses a self-service payment kiosk, they’ll continue using it again and again. There are many benefits to customers who use the technology. Customers who use self-service kiosks to pay for things like electric and water bills, parking tickets, property taxes, and more: Skip the line, with fast transactions of …
How to Ensure High Adoption for A Bill Pay Kiosk Read More »
There are many ways that utilities and their customers benefit from having regular, official touchpoints. Utilities have a chance to promote goodwill with their communities, and customers gain a better understanding of their service and account finances. Customers who pay in person can often be left behind in this equation. When utilities limit payment center …
Why Utilities Shouldn’t Outsource Walk-In Payments to Pay Agents Read More »
Looking back at this past year, we’ve been so impressed at how our client-partners have found meaningful new ways to enhance service to their customers: From digitizing services that once required in-person interactions, to ensuring equitable access for customers who struggle financially. Below are some of the key trends we’ve seen among our clients this …
Three of This Year’s GovTech Trends We Bet Will Take Root in 2022 Read More »
Many local governments and utility providers are procuring new technology that meet the changing demands of today’s environment. From digitizing services, to bringing all payments online, to providing safe, contactless in-person payments — the needs are common for many governments and utilities, and the time to implement is now. Here are a few tips we’ve …
By Matt Johnson, Director of Solutions Engineering When we talk to new government and utility clients about payment kiosk security, they’re often worried about the cash box inside. (CityBase payment kiosks use an industry-leading cash vault — it isn’t going anywhere.) It’s a reasonable question, but it’s not the most important question when it comes …
PSA: Your old payment kiosk vendor is compromising your information security Read More »
Payments are the most common and compulsory interactions local governments and utilities have with their customers. Many government agencies and utility providers already focus on process and technology improvements that: Promote revenue predictability Lower the costs of payment processing Steamline revenue management citywide But in some cases, legacy technology is proving fatal to enhancements that …
Self-service bill pay is a hot topic right now. Government payment vendors are improving the technology your customers use for faster checkout, reducing in-person visits to a cashier, and offering more convenient ways to stay current on important debts like property taxes, parking permits, and city water bills. By making recurring government payments easier to …
