Municipal utilities can be like a Trojan horse for new government technology — in a good way! They can usher in a new and improved way for residents to interact with their local government, citywide. And by introducing operational efficiencies and improved revenue collection, new technology can save cities money. “This will be much more …
Utilities across the country are implementing kiosks to support their in-person customers. Self-service payment kiosks provide added convenience for walk-in customers by allowing them to pay 24/7 with real-time account data, reducing lines and foot traffic with speedy transaction times, and creating a self-service option for cash, check, and credit and debit cards — including …
What utilities should consider when evaluating payment kiosk vendors Read More »
Towns in Massachusetts are launching technology solutions to better serve their walk-in customers and keep staff and residents safe — because in-person payments still matter in a pandemic. The towns have introduced self-service payment kiosks that allow customers to pay by cash, card, and check 24/7 when it’s convenient for them. Cloud-based software keeps customer …
People are continuing to pay their bills in person during the pandemic due to preference or need. Local governments and utilities can pay for new technology that limits person-to-person contact by using federal grant money. The deadline to use CARES Act funding has been extended to the end of 2021. Programs that support the safety …
Use CARES Act Funds to Pay for No-Contact Payment Kiosks Read More »
Due to the Covid-19 pandemic, web payments have gone from being a convenient payment option to an absolute necessity. Local and state governments have had to prioritize effective web payments citywide to keep their constituents and staff safe. Having web payments available for all city services helps ensure continuity for revenue collection and for important …
How to Create and Evaluate Effective Government Web Payments RFPs Read More »
This post originally appeared as a guest blog for Hygraph By Adam Godfrey, Product Manager; and Elizabeth Ress, Marketing Director We’ve made the case before that government websites have different standards they must achieve in order to be truly useful. Unlike an eCommerce experience or a streaming service, or even a nonprofit institution, city and county governments …
5 effective traits of a content management system for governments Read More »
By Matt Johnson, Director of Solutions Engineering; and Layla Bastar, Proposal Writer When we sit down with governments, we always hear questions about payment processing and credit card fee models. And it’s no wonder: it’s confusing! This confusion can allow some vendors to take advantage of their clients. A local government that accepts credit card …
Guest Blog by Christopher Kuehn, Chief Commercial Officer, and Ronak Ganatra, VP of Marketing, GraphCMS GraphCMS is a GraphQL native Headless CMS that allows teams to build modern digital experiences across websites, portals, intranets, and applications. Designed for building a hosted GraphQL back-end that provides the tools needed for modern omni-channel content management and distribution, …
The Argument for Urgency: Building Digital City Halls During and After the Pandemic Read More »
Utilities that own the customer experience end to end improve customer service and can anchor additional community services For most Americans, there is no other public service they interact with more than their utility providers. Electric, water, and gas utilities are about as essential as you can get when we talk about essential services. …
How utilities can be the heroes of their communities Read More »
Utilities and local governments can support their most vulnerable families through available federal funding By Jim Clark, Director of Government Affairs “We’re all in this together” has been a shared refrain in 2020. The COVID-19 pandemic has affected everyone and everything in one way AND another. Local city and county governments and gas and energy …
