Use American Rescue Plan Funds to Pay for No-Contact Payment Kiosks

Local and state governments are using federal relief funds to make in-person payments safe and easy with kiosks.

Towns, cities, and counties can use their allocated funding from the American Recovery Plan of 2021 for self-service payment kiosks, which eliminate person-to-person contact during the pandemic. Kiosks can provide a 24/7 self-service option for customers paying with cash, check, or card. CityBase provides indoor and outdoor payment kiosks, including walk-up and drive-through kiosks.

Kiosks can support communities in the long-term because they:

• Extend business hours for people to pay in person with cash, check, and credit and debit cards
• Provide a low-fee or no-fee way for customers to pay necessary bills
• Eliminate lines and foot traffic since transaction times are under a minute on average
• Enable self-service, in-person payments even when municipal buildings are closed, with immediate payment confirmation by printed, texted, or emailed receipts
• Help town staff support customers and manage revenue with real-time transaction data, even if they work remotely

In a pandemic, no-contact kiosk technology is filling a crucial need to support walk-in customers while keeping both customers and staff safe.