How kiosks mitigate cash-handling & enhance lobby security

Hear from Lisa Vandaveer, Supervisor of Customer Services for City Utilities of Springfield, on how the utility takes 100% of cash payments via self-service kiosks.

“We’ve recognized a lot of benefits with the introduction of the payment kiosks. One of those is added security. We don’t handle money at the window anymore,” says Vandaveer. “Prior to that, we would have to empty the cash drawers out in front of customers, and I really felt like that was a security risk, someone watching us take all that money out of the drawers.”

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