Customer Webinar: Enhancing Customer Service for City Utilities of Springfield Customers

City Utilities of Springfield has changed the way they serve walk-in customers. Today, 100% of customers paying in person do so via self-service kiosks. The technology is a key component of their holistic customer service strategy.

Hear from City Utilities panelists Lisa Vandaveer, Supervisor of Customer Services; and Cindy Shipley, Manager of Customer Services, about:

  • Why the utility introduced self-service payments for walk-in customers
  • What change management strategies they used to ensure high adoption and customer satisfaction
  • How City Utilities uses kiosks as part of their overall approach to providing excellent customer service

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