How DTE Benefitted from a Well-Planned Implementation Strategy
DTE wanted to be prepared to launch their new kiosk network and worked with CityBase to produce a well-researched strategy that ensured a smooth implementation process.
‘The first question was, “What’s the right number of kiosks and where should they be?” And that was the piece that CityBase was really helpful with was designing that strategy for us, really getting in, analyzing our current payment data and saying, “Which kiosks are the right place, how many, what does that look like?” That confidence level on just the strategy before any technical work was done was really huge for us. And I think that really helped too, for our short implementation time.’
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