Customers can find their account information, pay a water bill or a parking ticket, and have their receipt texted to them—all under a minute.
Using the same secure CityBase platform as your kiosks, turn on web and mobile payments. It’s a platform already serving more than 5 million government and utilities customers nationwide.
Convenient bill payments, easy maintenance, affordable SaaS pricing
Clear language in English and Spanish, high-contrast visuals, and consistent information display help people with low-literacy skills or vision impairments to easily complete transactions.
An academic study by researchers at Purdue University informed UX design of the CityBase kiosk interface. We keep learning through user testing as we expand the kiosk network.
The average transaction time on a CityBase kiosk is less than one minute for cash, and 25 seconds for cards. Indoor and outdoor models provide 24/7 access to pay with card, cash, and check.
CityBase provides all hardware, technology, and support, with no upfront investment. Customer data stays secure on our EMV, PCI Level-1 compliant payment platform.
At CityBase, we offer a large range of both indoor and outdoor bill payment kiosks — each with unique advantages. We can help you choose the best payment solutions for your organization, including a mix of models:
Designed for motorists on the go, drive-through kiosks allow users to settle their bills without leaving their vehicles.
Our freestanding kiosks are designed for flexible placement. You can easily place these wherever they’re needed most, indoors or outdoors.
If your payment centers are plagued with long queues, indoor kiosks can help dramatically reduce wait times.
Through-wall kiosks are built-in payment centers that offer the familiarity and security of traditional bank ATMs with 24/7 access.
Below are just some of the ways in which our indoor and outdoor kiosks can help make your organization more efficient and streamlined:
Payment kiosks empower your customers to manage their accounts without relying on dedicated representatives. This allows staff to refocus their time and help customers solve bigger challenges.
Payment processing occurs in the cloud. This means kiosks do not store data. Not only is security enhanced — reducing data breaches and other fraud — but records are kept up to date in real-time.
Kiosks provide customers with much greater convenience, allowing them to pay with ease at their convenience. This can help eliminate delinquent bills and late fees across the board.
If you’d like to learn how our bill payment kiosks can help you save money, improve security, and reduce delinquencies, request a Free Demo from us today.