Improving Access to Social Services via Conversational Interfaces

1 Comment / Customer Experience, GovTech / By

By Vidal Anguiano, Jr., CityBase intern, Master of Science in Computational Analysis and Public Policy candidate at the University of Chicago Harris School of Public Policy The decision to implement a messaging or voice-based interface can make good business sense. Organizations that use conversational interfaces can automate low-complexity requests, reduce call center volumes, and improve …

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How Government Can Meet Constituents’ E-Commerce Payment Expectations

FinTech / By

6 Best Practices for Government Payment Tech By Matt Zwicky, Product Manager Cities looking to increase access to public services have many things to consider when accepting payments online. We can learn numerous lessons from e-commerce players that continue to innovate the payments landscape and have made us as consumers more comfortable making purchases online. …

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Programming an Intelligent City: The Role of Data Science

1 Comment / Software Engineering / By

By Brandon T. Willard, Data Science Lead CityBase is ultimately concerned with making local governments better capable of supporting their constituents. To do that, we need to create and use transformative technology. Currently, many of technology’s more “transformative” developments revolve around data science, machine learning, and artificial intelligence. In this post, we’ll start by asking …

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Why Govtech Design is the Best Design (We Like to Think)

Customer Experience, GovTech / By

It’s a distinct responsibility of working with the public sector that govtech products must be usable for all populations. On the frontlines of this mandate is our dedicated product design team. Their tasks range from optimizing the user experience for constituents requesting and paying for services online or in person, making sure utility and government …

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The Road Ahead: Strategies for Tackling America’s Financial Health and Poverty

Best Practices, FinTech, GovTech / By

This is part 3 in a 3-part series on financial health, and how local governments and financial organizations must work together for broader impact. Part 1 lays out the current roles government and finance play in tackling financial stress and poverty. Part 2 details the operational and cultural challenges they face in working more closely …

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Digitize Your Services: Stage 5 – Personalize

Customer Experience, GovTech, Information Security / By

This post is part 5 of 5 in a series about digitizing government services. Across all sectors, technology is making our experiences online more personalized. A search for restaurants uses our location to recommend nearby options, our favorite clothing store will suggest the size we usually select, and transportation apps let us save the addresses …

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Digitize Your Services: Stage 4 – Automate

Customer Experience, GovTech, Information Security / By

This post is part 4 of 5 in a series about digitizing government services. In our previous posts, we’ve talked a lot about how digitizing your services benefits the residents in your community. When you automate processes, this has big gains for both the households and businesses that access local government services, as well as …

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Approaches to Effective SecDevOps that Everyone Can Use

Information Security, Software Engineering / By

Implement a company-wide security program that works really well, really quickly By Andrew Brooks, VP of Information Security As businesses transition toward DevOps, one of the biggest challenges leaders are faced with is how to ensure the security of applications and infrastructure while operating quickly and cost effectively. The combination of the technologies and processes …

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