This post is part 3 of 5 in a series about digitizing government services. The drive for government digital transformation is here to stay. According to Gartner, today 2.5% of government transactions are processed digitally. By 2020, the rate will jump to 33%. Putting information and services online help residents access what they need from …
This post is part 2 of 5 in a series about digitizing government services. The first step to making your agency accessible digitally is to bring your information online. The next step is to bring your activities (e.g., like applying or paying for services) online. With a great website, you can answer residents’ questions and …
By Vidal Anguiano, Jr., CityBase intern, Master of Science in Computational Analysis and Public Policy candidate at the University of Chicago Harris School of Public Policy Today, most of us are accustomed to interacting with computers via dropdown menus, buttons, keyboards strokes, and mouse clicks; on our mobile devices: taps, scrolls, swipes, and presses. We …
This post is part 1 of 5 in a series about digitizing government services. When people think of interacting with government, they don’t usually imagine a digital experience—much less one that is intuitive and efficient. But governments have been looking since the 1990s to find better ways to be more digitally accessible to their constituents. …
By Erin Jancic, Director of Operations I oversee technology implementation for city and county governments. My work is often to shift the status quo. Local governments often expect technology projects to follow a single path from detailing the requirements to releasing the solution, with the product being delivered only at the very end. At CityBase, …
Don’t Go Chasing Waterfalls: A Better Approach to GovTech Implementation Read More »
This is part 2 in a 3-part series on financial health, and how local governments and financial organizations must work together for broader impact. Part 1 lays out the current roles government and finance play in tackling financial stress and poverty. Part 2 details the operational and cultural challenges they face in working more closely …
By Pedro Assumpcao, Lead Software Engineer In my last CityBase blog post on Elixir, I discussed how Elixir helps make some of the most complex systems work more effectively. One of the features of Elixir that helps accomplish that goal is the ability to work with umbrella projects. What is an umbrella app? To explain …
Elixir Umbrella Projects: Building Blocks for Code that Scales Read More »
This is part 1 in a 3-part series on financial health, and how local governments and financial organizations must work together for broader impact. Part 1 lays out the current roles government and finance play in tackling financial stress and poverty. Part 2 details the operational and cultural challenges they face in working more closely …
Cities and Private Finance Must Partner to Fight Poverty and Improve Financial Health Read More »
Part 2 of 2 in our Property Services blog series Most county government websites have some information available for residents about their property taxes, and they may offer options to pay online. But common tasks like combining real estate parcels or appealing an assessment may still require people to visit government agencies in person. Read …
Transforming the Digital Experience for Property Owners Read More »
Part 1 of 2 in our Property Services blog series If you’re a property owner in any given community, there are at least a handful of activities you need to take with your local government. In most counties, these fall under nearly as many different agencies. This can be a struggle for residents who need …
