Contactless Payments Preference

Five emerging public sector trends as people adjust to Covid (and the data to prove it)

Covid-19, GovTech / By

By Jason Maeder, Vice President of Product, CityBase For years, a shift has been happening in the public sector. The old way of interacting with your government or utility provider is changing for the better. Public sector entities are beginning to keep pace with technology trends from the private sector. Government agencies are showing that …

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CityBase Standard Online Checkout

Product Update: Standard Checkout Simplifies Online Payments

Online Payments, Product Update / By

Now more than ever, customers want a convenient way to make payments without mailing a bill or traveling to a payment center or government building. CityBase introduces our new standard checkout to make it easier than ever for customers to pay online for a variety of public sector payments, like water bills, business taxes, parking …

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PCI Compliance 101 Flow

PCI Compliance 101: Understanding the Data Security Standard and How to Comply

Best Practices, FinTech, Information Security / By

By Andrew Brooks, VP of Information Security As a Level 1 PCI compliant payment facilitator for local governments and utilities, CityBase gets a lot of questions about PCI – like what puts an organization within PCI scope, and how to comply with the standards. If you take credit card payments, you are required to be …

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Government Self Service Kiosks

How to Create and Evaluate Effective Public Sector Kiosk RFPs

FinTech, GovTech, Kiosks / By

The global pandemic has shifted the nature of in-person interactions. Many people still pay their bills in person due to preference or need, for public sector payments like water bills, property taxes, and parking permits. To support in-person interactions that eliminate person-to-person contact and keep customers and staff safe, local governments and utilities are procuring …

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Equitable Debt Collection Solutions

Approaches to Equitable Debt Collection

1 Comment / Best Practices, FinTech, GovTech / By

By Jim Clark, Director of Government Affairs Balancing a budget is a perennial challenge for governments across the country. Governments are faced with the unprecedented challenge of delivering on an increased need for services in the face of impacted revenue streams. Governments may rely on collecting revenue from taxes, fines, and fees as a way …

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As states reopen amid COVID-19, these guiding principles of government technology are more important than ever

Covid-19, GovTech / By

This month brings both continued stay-at-home orders and loosened restrictions state by state. Wherever your community is in the process of reopening from COVID-19 shutdowns, these guiding principles of govtech are as important now as ever before.  — Do you have a public sector challenge you need help with? Get in touch and see what …

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Property Taxes in a Pandemic: How Counties Can Collect Revenue and Keep Constituents Safe

Best Practices, Covid-19 / By

US counties are gearing up for a property tax season unlike any other. We’ve thought a lot about making property taxes more convenient for customers even in the best of times. Here are tips to help county governments collect this important tax revenue, while continuing to keep constituent needs front of mind.    Support all …

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Government Payments: How to Collect Payments Header Image

Technology to Help Local and State Governments Reopen Safely

Covid-19, GovTech / By

This month brings both continued stay-at-home orders and loosened restrictions state by state. Wherever your community is in the process of reopening from COVID-19 shutdowns, CityBase can support your efforts with technology that meets your present and future needs. — Do you have a public sector challenge you need help with? Get in touch and …

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In-person payments still matter during a pandemic. Here’s why kiosks are the best solution. 

Cashiering, Covid-19 / By

It’s important to make services and payment technology available online. But it’s equally important to provide safe in-person payment options for people paying bills like property taxes or water, heat, and electricity bills. Here’s why payment kiosks are the right solution for utility providers and state and local governments.   Despite payment center closures, people …

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COVID-19 Public Sector Payments: Using Kiosks to Keep Constituents and Staff Safe

Covid-19, Kiosks / By

Many utilities and local governments are keeping their buildings and payment centers closed amid COVID-19 to keep customers and staff safe. Governments and utilities can continue safely serving in-person customers with kiosks. Approximately 60% of people who pay in person in the U.S. are cash-preferred customers, who may not have the option to pay for …

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