COVID-19 Response for the Public Sector

The Challenge

The public sector is facing unprecedented challenges stemming from the spread of COVID-19: from providing emergency economic assistance to community members and local businesses, to monitoring capacity of hospitals and health care providers, to maintaining essential services while operating remotely. In this rapidly changing environment, state and local governments, utility providers, and news outlets are finding innovative solutions to respond quickly to the needs of their communities.

The Solution

CityBase stands with our partners in the public sector to support the health of America’s communities. We hold a unique vantage point working with clients across the country, and we will be sharing stories from the field to help governments, utilities, and news outlets to learn from one another.

Online Services and Case Management

Our software makes it easy to digitize existing services, or configure new digital services in as little as a day. These include mobile-responsive forms on your website like recurring surveys for employee readiness and hospital capacity, or applications for economic support. The CityBase platform is scalable to meet demand, so there’s no cap on concurrent users. On the back end, your staff can manage all inbound form submissions remotely from any device, with automated workflows and role-based permissions that mean the right people see the right information.

Payments and Revenue Management

Payment kiosks provide flexibility for customers paying in person for essential services like water or electricity bills, especially those paying in cash who may not be able to pay online. Even if you’ve closed a payment center or limited hours, kiosks can provide 24/7 self-service options for in-person customers. On the back end, the Revenue Management Dashboard allows remote staff in finance and customer service to do their jobs uninterrupted.