As Payment Centers Close amid COVID-19, Utilities Can Support Cash Payers with Kiosks

Many utility service providers are protecting their employees and communities by closing physical payment locations during COVID-19, promoting social distancing as recommended by health experts and state and federal government. 

Water, heat, and electric utilities are crucial services that households must keep running. Many customers pay their monthly utility bills in person, particularly those who pay in cash, who comprise on average 60% of in-person customers for US utilities. 

Utilities and other service providers like city, county, and state governments can continue providing in-person payment options for their residents by installing outdoor payment kiosks. These provide a secure, 24/7 self-service option for customers that must pay in-person. 

CityBase can expedite kiosk installation in as little as two weeks. Request a demo or fill out the form below to learn more.

 

 

Fast, No-Hassle Installation

The only site requirement to install a kiosk is a power outlet. CityBase has a proven track record of rolling out large-scale kiosk networks in a matter of weeks. All kiosk software is cloud-based and runs on CityBase’s PCI Level-1 compliant payment platform.

 

24/7 Service to In-Person Customers, Without Risking Staff

Outdoor payment kiosks allow customers to pay at a time when it’s safe and convenient for them, without initiating contact with other people. If you’ve closed a payment center or are limiting business hours to promote social distancing, kiosks provide a secure payment option for customers paying with card, check, or cash.

 

Fast Transaction Times Eliminate Lines

It takes the average customer under one minute to make a cash payment on a CityBase kiosk, and even faster for check or debit and credit cards. Intuitive, visual instructions make it easy for even new kiosk customers to complete payments quickly. This eliminates lines and crowding around a kiosk.

“Our customers are very grateful that they have the option to pay 24/7. They hop out of their car, they make their payment, and they’re on their way,” according to CityBase client City Utilities of Springfield

 

No-Fee Cash Payments

CityBase never charges your customers a transaction fee when they make a cash payment — never have, never will. This eliminates an extra burden for customers who may be struggling financially during this challenging time, particularly cash-earners in the service industry. 

 

Off-Premise Monitoring and Revenue Management

Maintain business continuity with cloud-based revenue management for your remote staff. The CityBase Revenue Management Dashboard allows your teams to view and manage kiosk transactions, with secure login and permission-based access from any device. CityBase actively monitors live kiosks to proactively alert clients and resolve issues remotely.




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