Government Building Reopenings
US states are beginning to reopen, but COVID-19 has changed the landscape of in-person service. People may choose to come in person to pay water bills, property taxes, child support, and other important payments. In-person payments may be the only option for people who must pay in cash because they are underbanked with limited access to banking services like credit cards and checking accounts.
CityBase Kiosks provide a contactless, self-service payment option for customers paying in person, fully eliminating person-to-person contact. Kiosks securely take cash, card, and check, and are easy for all customers to use. They can also extend business hours and shorten wait times, providing a customer convenience even when your cashiers are back full-time in government offices and payment centers.
Kiosk payments post instantly to your underlying source systems. Payments are reflected in real-time in the CityBase Revenue Management Dashboard, so remote staff can manage revenue, answer customer billing questions, and resolve issues immediately — even if they’re still working from home.
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5 Ways utilities use digital-first kiosk payments to improve the customer experience for cash payersLearn More →
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