Client testimonial: Lawrence, IN, improves self-service utility payments

Lawrence’s Payment Solution

The City of Lawrence, Indiana, is making utility payments easier for all customers. They’ve installed two self-service payment kiosks that accept cash, check, and card payments. One kiosk is located inside their lobby and one is an outdoor drive-through kiosk that’s accessible 24/7.

The kiosks are powered by the secure, cloud-based CityBase payment platform, which integrates in real-time to Lawrence’s underlying source system. This allows customers to look up their current balance, with all payments reflected immediately against their account. The new solution streamlines reconciliation and helps staff to provide excellent customer service. The PCI Level-1 compliant CityBase platform also eliminates PCI security scope for Lawrence.

Lawrence has also launched mobile-friendly web payments, which enables customers to make a one-time payment or schedule recurring auto-payments based on their billing due date. Staff can manage all online and in-person transactions using CityBase Revenue Management.


What Clients Say

“The CityBase Revenue Management solution has sped up our reconciliation significantly,” said Tyler Douthit, City Controller & Utilities Chief Financial Officer, City of Lawrence. “For us to have that real-time integration and to see those payments real-time when we get to the month-end close, it’s such a faster process. Even daily reconciliation is sped up, so it’s been a significant tool for us. Keeping the kiosk and the web platform together on one revenue management tool helps reconciliation that much more.”


“The feedback’s been positive. The number of customers who are utilizing the kiosks continue to grow on a weekly basis,” said Jason Fenwick, Former Deputy Mayor, City of Lawrence. “When we evaluated the CityBase web-based platform, it simplified the reconciliation process. Even more importantly, it also offered a mobile-friendly version.”

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