COVID-19: Kiosk Best Practices for Customer Health

As local governments and utility providers temporarily close physical payment centers or limit business hours during the spread of COVID-19, many are maintaining in-person service to their customers via self-service payment kiosks. CityBase payment kiosks can provide 24/7 access for people paying in person by card and check, and especially for people paying in cash who may not have the option to pay online. By offering flexible business hours, kiosks help customers avoid high-traffic hours and pay when it’s safe and convenient for them.

Here are the current COVID-19 best practices for essential service providers to ensure the health of their customers paying by kiosk.


Regularly Disinfect All Kiosk Surfaces

Follow the Centers for Disease Control and Prevention (CDC) guidelines for disinfecting your facility. When cleaning the kiosk touch-screen, use a cleanser that is meant for cleaning LCD monitors. Do not use a bleach or alcohol-based cleanser on kiosk screens. 


Make Hand Sanitizers and Disinfectant Wipes Available

If possible, provide disinfecting supplies like wipes and hand sanitizers for your customers. Encourage them to disinfect their hands prior to using kiosk touchscreens. 


Place Clear Signage that Encourages Social Distancing

Remind your customers not to crowd in line and to stay at least six feet apart from one another to follow recommended social distancing guidelines. Post signage prominently near kiosks and use clear, simple language. We recommend posting signage in the most common languages spoken by your customers. 


Use Tape Markings to Help People Stand Six Feet Apart

If possible, put tape on the ground where customers stand in line. Place tape at six-foot distances so your customers know how far apart they should stand from one another in line. You can also add line stanchions to keep people in line and to draw attention to six-foot guideposts. 


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