User Profiles

A personalized digital experience for the people you serve

  • Group 12Created with Sketch.

    One Place for All Accounts

    Let people link their multiple properties, utility bills, and more into one centralized view

  • Group 12Created with Sketch.

    Stored and Recurring Payments

    Customers can securely store preferred payment methods and set auto-payments

  • Group 9Created with Sketch.

    Payment Plans

    Customers can easily opt in to payment plans and make partial payments to avoid late fees

Reminders and Status Updates

Customers can set alerts for text or email communications about the services they care about, like street cleaning schedules or neighborhood power outages. Their user profile displays all historic or pending obligations, like paid property taxes or upcoming electric bills.

Direct, Real-Time Integration

Integrate to department systems of record so all customer activities are tracked automatically. Let people use a shopping cart feature, and then track payments to the correct agency overseeing each debt type.

Secure Log-In

We use industry-standard tokenization to protect your customers’ credit card information. CityBase is a PCI Level-1 compliant payment processor, exceeding the most rigorous security review required by card issuers.

Related Resources

Are you interested in learning more?

Tell us a bit about yourself and we’ll be in touch.

We’re innovators, problem solvers, and thought partners.