User Profiles

A personalized digital experience for the people you serve

Digital User Profile Modules
User Profile Payment Methods
Digital User Profiles Alerts

Reminders and Status Updates

Automatically send customers email notifications for payment receipts, upcoming autopay reminders, and notices for card expirations that are tied to an upcoming autopayment. Customers also receive confirmations if they make a change like updating their password or turning autopay on or off.

Direct, Real-Time Integration

Integrate to department systems of record so all customer activities are tracked automatically. Automatic recurring payments can pull from your customer information system (CIS) to bill the current amount due on the billing due date. 

Digital User Profile Payment History
Digital User Profile Security

Secure Log-In

We use industry-standard tokenization to protect your customers’ credit card information. CityBase is a PCI Level-1 compliant payment processor, exceeding the most rigorous security review required by card issuers.

Related Resources

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