Case Management

CityBase Screendoor is software for business process automation and applicant management

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    Response Dashboard

    See all requests at a glance, or click into someone’s case to view more details

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    Intuitive Approvals

    Easily sort, verify, evaluate, and approve applications and requests

  • Cross-Team Collaboration

    Assign a team member to take on the next stage, or move the application on to another department

Proactive Follow-up

Move people to the next stage of a process by automatically sending the next required form, with information that was previously collected already filled in.

Transparent Operations

Increase transparency by auditing the log of all activities pertaining to a particular customer, business, request, or workflow.

Send Messages to Customers

Send automatic and tailored messages to confirm a customer’s request, update them on a status change, request additional information, or move them forward to the next step.

It's one of the first examples of a city creating a seamless permitting process that is entirely digital and designed to make it easier for applicants. This approach is now informing digital permitting across the City of San Francisco.
Carrie Bishop
Chief Digital Services Officer
City and County of San Francisco View the Case Study →
View the Case Study →

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