CityBlog

We’re working with innovative public servants to transform the experience of government.

Running a government agency involves making trade-offs to balance priorities. However, it’s possible to find win-win situations that can balance the needs of everyone. With electronic billing (e-billing), for example, an agency can improve customer service and protect the environment at the same time. Better...

And other ways to improve eCheck payment processing By Matt Johnson, Solutions Engineer Lead To avoid the age-old adage, “the check is in the mail,” let your customers pay by bank account through other routes. When a customer pays directly from their bank account online, it’s called...

By Sasha Chan, Account Based Marketing Manager In our series about digitizing your services, we showed you what it looks like to take your website to the next level to meet and exceed constituent expectations. These expectations come from people interacting with digital giants like Netflix....

Outdated Public Sector Technology Should Join the Silver Tsunami By Matt Novak, VP of Business Development  The public sector tends to get a bad rap for using old school technology, but there are plenty of cities, counties, states, and utilities that are making the hurdle to upgrade...

How Better Revenue Management Tools Can Enhance Customer Service By Sasha Chan, Account Based Marketing Manager When customers reach out with a question or complaint, they’re not necessarily interested in what a service rep has to do to get the job done. They just want their...

Local government agencies are responsible for managing a host of payment-related tasks, including: Collecting taxes and fines Providing social benefits Managing driver’s licenses Registering new businesses These city services are essential, but managing them can be time-consuming and expensive if each touchpoint requires in-person...

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