CityBlog

We’re working with innovative public servants to transform the experience of government.

A positive online payment experience for your customers starts with trust. There are several best practices you can use to promote trust. Read our first blog on the topic.  Empower Better Customer Service with Real-Time Information  A common user action we often see is a person looking...

When it comes to payment technology, it’s important to build trust with your customers. The people you serve are trusting that you’ll process their payment securely and that the money they spend will be reflected against their bill immediately. Government and utility web payments provide...

If you’ve used an ATM or paid for parking at a roadside kiosk, you’re familiar with how kiosks can transform everyday transactions. Interactive kiosks – those backed with computer technology – have been around since the 1970s. In the 1990s, stores connected kiosks to phone lines to...

An effective smart city uses technology to make it easier for households and businesses to interact with their government. To meet this standard, a key variable is whether or not people use the technology that local government makes available. A panel at Smart Cities Connect...

By Patrick Killik, Product Manager We are excited to announce multi-agency functionality for our kiosk solution—enabling multiple clients such as city governments and regional utilities to provide payment applications to their customers using the same kiosk network. At CityBase, we are interested in providing customers unprecedented in-person...

And other ways to improve eCheck payment processing By Matt Johnson, Solutions Engineer Lead To avoid the age-old adage, “the check is in the mail,” let your customers pay by bank account through other routes. When a customer pays directly from their bank account online, it’s called...

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