Providing Essential Utility Services during COVID-19

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The Challenge

Many utility service providers are protecting their employees and communities by closing physical payment locations during COVID-19, promoting social distancing as recommended by health experts and state and federal government. 

Water, heat, and electric utilities are essential services that households must keep running. Many customers pay their monthly utility bills in person, particularly those who pay in cash, who comprise on average 60% of in-person customers for US utilities.

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The Solution

Self-Service, In-Person Payments

Utilities can continue providing in-person payment options for their residents by installing outdoor payment kiosks. These provide a secure, 24/7 self-service option for customers that must pay in-person. Outdoor payment kiosks allow customers to pay at a time when it’s safe and convenient for them, without initiating contact with other people. If you’ve closed a payment center or are limiting business hours to promote social distancing, kiosks provide a secure payment option for customers paying with card, check, or cash. There are several measures utility providers can take to ensure the safety of in-person customers during COVID-19. And CityBase actively monitors live kiosks to proactively alert clients and resolve issues remotely.

 

Relief Programs and Payment Plans

Provide economic relief for customers with financial hardships during this unprecedented time. Make it easy for customers to enroll in payment plans or complete applications for relief programs, including checking eligibility for federal programs.  

 

Software for Remote Staff

A cloud-based solution for staff in finance and customer service can help maintain business continuity even as your teams work remotely. The CityBase Revenue Management Dashboard allows your teams to view and manage transactions from any payment channel, with secure login and permission-based access from any device.

Products

The products below can be used together or alone to help solve for your needs.
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