Utility Solutions

Make it easier for households to access the essential water, gas, and electric utilities that keep their homes running.

Improved Customer Service

Empower your customer service team with tools that make it easier to route service requests, reissue receipts, and void or return payments.

Self-Service Cash Payments

Provide secure, 24/7 self-service options for people who pay in cash, with payment kiosks that integrate in real time to your customer information system (CIS).

Efficient Revenue Management

A central command center for staff allows your teams to see trends across every payment channel, with up-to-the-minute data.

Zero Downtime

The CityBase platform scales to meet demand, so your customers can trust that you’re available during peak payment times or neighborhood service alerts.

Utility Solutions

Our customers are very grateful that they have the option to pay 24/7. They hop out of their car, they make their payment, and they’re on their way. We used to have lines of people outside the lobby before we opened. Of course we don’t have that anymore. It really is a customer convenience.

Additional Solutions

CityBase products are adaptable to meet the growing needs of utilities. Here are just a few more examples of the solutions we’ve configured for our clients. Have a challenge you need a solution for?
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    Electronic Bill Payment and Presentment (EBPP)

    Configure and present clear customer receipts from the data in your CIS.

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    In-Person Payments

    Shorten wait times at your payment centers with 24/7 self-service payment kiosks and POS solutions that keep lines moving faster.

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    Utility Websites

    Create a one-stop digital experience for customers, with important information, service request forms, and one-time and recurring billing options all on your web domain.

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    Recurring Billing and Scheduled Payments

    Let users store their preferred card or bank account and enroll in auto payments with the click of a button.

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    Guest Pay / Quick Pay

    Provide simple one-time checkout online and in person, with easy account lookup by customer name, account number, service address, license or bill scanning, and more.

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    Account Updates and Billing History

    Enable users to check their balance, upcoming payments, or past bills online or via phone.

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    Outage Notifications

    Proactively send customer alerts via SMS and IVR, and present outage maps on your website.

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    Line Locate Requests

    Make all services accessible online, with integrated forms that update staff when you’ve received a request.

We’re innovators, problem solvers, and thought partners.

Are you interested in learning more?

Tell us a bit about yourself and we’ll be in touch.