CityBase Insights: Revenue Management Makes Customer Service Easy

Senior Product Manager Matt Zwicky shares how Revenue Management enables users to research and review a payment to help troubleshoot customer issues, ensuring quality customer service.

“Some of the feedback that we’ve gotten from customers is that they’re really impressed by how easy it is to log in and see payment activity for a payment that was collected one second ago and answer a question about that payment on the fly with a customer that may be struggling with something that happened with the payment.“