Case Study: City Utilities Enhances Customer Service Using CityBase Kiosks
Several key priorities led City Utilities of Springfield to install payment kiosks in and around their payment centers. Today, 100% of City Utilities customers who pay in cash use a CityBase kiosk to do so. Wait times are shorter in payment centers, and people can pay at times convenient to them. Here are some of City Utilities’ priorities that were met when they transitioned to using CityBase as a payment kiosk provider.