Using Valuable Insights to Optimize the User Experience

When the City of Austin began the process of procuring a new payment vendor, they wanted to make sure their new platform had a modern experience that was easy for residents to navigate. They wanted to empower their citizens with self-service technology and automate processes that benefit both residents and staff. 

Hear from Mark Caraway, Information Systems Division Manager, as he shares his advice for other cities and organizations looking to modernize their payment technology. 

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