UI Tag

An effective smart city uses technology to make it easier for households and businesses to interact with their government. To meet this standard, a key variable is whether or not people use the technology that local government makes available. A panel at Smart Cities Connect...

Product design for the public sector presents its own unique set of challenges and rewards. Hear from Jason Maeder (CityBase, Director of Product Management), Amanda Siu (CityBase, Product Designer), and Madeline Allen (CityBase, Proposal Manager) on how to create solutions your users will love, establishing best...

By Vidal Anguiano, Jr., CityBase intern, Master of Science in Computational Analysis and Public Policy candidate at the University of Chicago Harris School of Public Policy The decision to implement a messaging or voice-based interface can make good business sense. Organizations that use conversational interfaces can...

Your customers may have the option to pay online. But are they adopting this convenient, low-cost payment channel? Nearly 60% of all customer service calls are related to billing and payment issues.* When online payments are fast, simple, and secure, companies see better adoption rates and...

It’s a distinct responsibility of working with the public sector that govtech products must be usable for all populations. On the frontlines of this mandate is our dedicated product design team. Their tasks range from optimizing the user experience for constituents requesting and paying for...

If you’ve ever seen a wheelchair lift tacked onto a building like an afterthought, you know that adding accessibility after something is already built doesn’t achieve the desired effect. In tech, adding accessibility at the end of a project can have similarly uninspiring results — and...

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