local government Tag

An effective smart city uses technology to make it easier for households and businesses to interact with their government. To meet this standard, a key variable is whether or not people use the technology that local government makes available. A panel at Smart Cities Connect...

Running a government agency involves making trade-offs to balance priorities. However, it’s possible to find win-win situations that can balance the needs of everyone. With electronic billing (e-billing), for example, an agency can improve customer service and protect the environment at the same time. Better...

By Sasha Chan, Account Based Marketing Manager In our series about digitizing your services, we showed you what it looks like to take your website to the next level to meet and exceed constituent expectations. These expectations come from people interacting with digital giants like Netflix....

How Better Revenue Management Tools Can Enhance Customer Service By Sasha Chan, Account Based Marketing Manager When customers reach out with a question or complaint, they’re not necessarily interested in what a service rep has to do to get the job done. They just want their...

Local government agencies are responsible for managing a host of payment-related tasks, including: Collecting taxes and fines Providing social benefits Managing driver’s licenses Registering new businesses These city services are essential, but managing them can be time-consuming and expensive if each touchpoint requires in-person...

By Josh Goldstein, Chief Product Officer When we as citizens interact with city or state government, it’s often because the law requires that we do so. If we want to open a restaurant, for example, we apply for a business permit, get a building inspection, and...

CityBase Digital Services and Case Management is a robust, flexible solution that helps cities deliver consistent and easy to use services to its constituents and employees. You can create digital services quickly and easily, integrate with other systems, and digitize complex workflow and approval processes. [embed]https://cdn2.hubspot.net/hubfs/3064896/CityBase%20Digital%20Services_FULL%20(3).mp4[/embed] ...

The public sector is undergoing constant change. Learn about the big govtech trends to watch in 2019.  Hear Sasha Chan (Marketing Manager, CityBase) discuss the newest developments facing the industry. Watch now to stay in the know regarding rapid changes within the public sector and what to look out for in 2019. [embed]https://glc2.workcast.com/clusterSVCFS1/NAS/PseudoMedia/11578/4256306899314560/11578_9_9_113_58549_01_2019022106002737.mp4[/embed] ...

In fall 2018, we convened a panel at the Smart Cities Connect conference in Tampa called “Intelligent Utilities: The Missing Link to Smart Cities.” Panelists discussed how the smart city vision requires an engagement platform that connects people and dynamic, personalized information. Trusted utility providers...

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