How San Francisco Prioritizes a Consistent and Inclusive Payment Experience

The City and County of San Francisco (CCSF) processes over 300,000 electronic payments annually, and knew they needed to create a consistent and inclusive user experience to collect payments.

Tajel Shah, Chief Assistant Treasurer, discusses how CityBase technology allows them to fulfill their obligations to their residents by creating a unified payment experience. “When you hit that submit and you see your information and you enter your information and your credit card or your eCheck and you go forward, that engagement is CityBase’s, and that’s really the sort of standard experience that we expect every constituent and resident to go through“

Check out the full discussion here →