On-Demand Discussion: How San Francisco Enhanced the Payment Experience City & County-wide
The City and County of San Francisco receives more than 450,000 electronic payments per year, totaling over $3 billion annually. To address the increase in online payments, San Francisco needed a scalable, user-friendly payment solution that integrates multiple payment channels into one system, creating ease of use for both customers and staff.
Today, San Francisco has more than 30 payment applications across 25+ departments live online, supporting one-time, installment, and recurring payments. They leverage CityBase payments for web and kiosk channels, with streamlined revenue management and reporting that automates reconciliation for the Office of the Treasurer.
Hear from Tajel Shah, Chief Assistant Treasurer of the City & County of San Francisco, in conversation with Mike Duffy, CEO & Founder of CityBase, about how San Francisco:
- Integrated more than 25 departments to CityBase for online and in person payments, ensuring buy-in from departments to launch 20+ applications in the first 100 days
- Improved the user experience for customers making payments to any City & County department
- Enhanced revenue management and reconciliation for each department and across the entire City & County