Privacy Policy

Last updated September 3, 2020

Thank you for visiting, operated by CityBase Inc. Because CityBase Inc values its visitors, we only collect the minimum amount of information necessary to serve our customers. CityBase Inc will collect no personal information about you when you visit the website unless you voluntarily choose to provide that information. This Statement explains the following regarding the treatment of data collected on our website(s):

Sites covered by this Statement

This Privacy Statement covers the collection and use of data on and all CityBase products.

What Information we collect
The information which we may collect on our website generally falls into the following two categories: Personally Identifiable Information and Non-Personally Identifiable Information. Personally Identifiable Information This refers to information that lets us know the specifics of who you are. The Personally Identifiable Information we collect when you use our website may include:
  • your name
  • mailing address(es)
  • e-mail address(es)
  • credit card number and expiration date
  • identification numbers
  • login names and passwords
  • public postings
  • employer, and
  • job title
We request Personally Identifiable Information when you:
  • enter information in a voluntary online form
  • perform an online service transaction
  • correspond with us
Personally Identifiable Information This refers to information that does not by itself identify a specific individual. The non-personally identifiable data we collect when you visit our website may include the Uniform Resource Locator (URL1) of the pages you visit on our website and our Internet Protocol (IP2) address. This Statement also contains more information about how we use cookies and other technology to collect this data.

We do not connect the Personally Identifiable Information and Non-Personally Identifiable Information we collect on our website.

How We Use Your Information
The information which we may collect on our website generally falls into the following two categories: Personally Identifiable Information and Non-Personally Identifiable Information.

We gather and use information in a number of ways, including the following:

Surfing We collect certain Non-Personally Identifiable Information when you visit our website. We collect this information to help run our website more efficiently, to gather broad demographic information and to monitor the level of activity on our website.

Online Services We collect Personally Identifiable Information when you conduct services online, for example traffic ticket payments. We collect this information to process your request, to obtain payment when applicable, and to communicate with you about the status of your request.

Online Surveys We collect Personally Identifiable Information from customers who volunteer to complete surveys. We use this information to improve our services.

Newsletters and E-mails We collect Personally Identifiable Information when you ask to receive newsletters, e-mails, and other information. We use this information to provide you the information you request.

Contact Information If you contact us, we may keep a record of your correspondence or comments, including Personally Identifiable Information, in a file specific to you. We use this information to help us provide better service in the event you contact us again.

Sharing Your Information

CityBase Inc will not rent, sell or give away any Personally Identifiable Information entered into the website to third parties for marketing or mailing list purposes. However, Your Personally Identifiable Information may be shared as required: by the Freedom of Information Act, for a third party to process the request, and otherwise by law.

Third Party Processing
CityBase Inc will send Personally Identifiable Information about you to other companies, agencies, or people when:

  • We need to share your information to provide the product or service you have 
 requested. For example, we might use a third party billing company, and we 
 send information for billing purposes only; and
  • We need to send the information to companies who work on behalf of CityBase 
 Inc to provide a product or service to you. Unless we tell you differently, these 
 companies do not have any right to use the personally identifiable information 
 we provide to them beyond what is necessary to assist us.

Otherwise by Law
CityBase Inc will send Personally Identifiable Information about you as required to do so by law, subpoena, court order or legal process.

Accessing and Changing Your Information

CityBase Inc seeks to ensure that your information and preferences are accurate and complete. If you have or will subscribe to a CityBase product or service, you may access and change your information by visiting the website where it was submitted or by following unsubscribe instructions from an email. All email communications from us, such as newsletters, tell you how to stop receiving them. Please follow these instructions if you no longer wish to receive the email messages.

Use of Cookies On This Website

A “cookie” is a small data file transferred by a website to your computer’s hard drive. You are sent cookies when you surf CityBase Inc, make online payments, respond to online surveys, or request information. Accepting CityBase Inc cookies does not give us access to your Personally Identifiable Information, but we can use the cookies to identify your computer. The aggregate information collected permits us to analyze traffic patterns on our website(s). This can enable us over time to provide you with a better experience on our website(s) by improving the content and making it easier to use.

Most browsers automatically accept cookies, but you can usually refuse cookies, or selectively accept certain cookies, by adjusting the preferences in your browser. If you turn off cookies, though, there may be some features of our website(s) that will not be available to you.

Protecting Your Information

CityBase Inc acknowledges your trust and is committed to protecting the information you provide us. To prevent unauthorized access, maintain accuracy, and ensure proper use of information, we have employed physical, electronic, and managerial processes to safeguard and secure the information we collect online.

When you complete online transactions on our website, we use Secure Sockets Layer (“SSL”) encryption technology to safeguard your sensitive information while it is being sent to us. The SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the bottom of your browser window.

Links to Other Web Websites

CityBase Inc contains links to many local government agencies and other public sector resources. In a few cases, we link to private organizations (such as Google Maps and Yahoo!), with their permission. Once you link to another website, you are subject to the privacy policy of the new website. We suggest that you carefully review the privacy policies of each website you visit.

hCaptcha Anti-Bot Service

We use the hCaptcha anti-bot service (hereinafter “hCaptcha”) on our website. This service is provided by Intuition Machines, Inc., a Delaware US Corporation (“IMI”). hCaptcha is used to check whether the data entered on our website (such as on a login page or contact form) has been entered by a human or by an automated program. To do this, hCaptcha analyzes the behavior of the website or mobile app visitor based on various characteristics. This analysis starts automatically as soon as the website or mobile app visitor enters a part of the website or app with hCaptcha enabled. For the analysis, hCaptcha evaluates various information (e.g. IP address, how long the visitor has been on the website or app, or mouse movements made by the user). The data collected during the analysis will be forwarded to IMI. hCaptcha analysis in the “invisible mode” may take place completely in the background. Website or app visitors are not advised that such an analysis is taking place if the user is not shown a challenge. Data processing is based on Art. 6(1)(f) of the GDPR (DSGVO): the website or mobile app operator has a legitimate interest in protecting its site from abusive automated crawling and spam. IMI acts as a “data processor” acting on behalf of its customers as defined under the GDPR, and a “service provider” for the purposes of the California Consumer Privacy Act (CCPA). For more information about hCaptcha and IMI’s privacy policy and terms of use, please visit the following links: and

Children’s Privacy Protection

CityBase Inc believes that protecting children’s privacy online is extremely important. CityBase Inc respects national and international laws, including the Children’s Online Privacy Protection Act (“COPPA”), which applies in the United States. Children under the age of 13 are not eligible to use services that require submission of personal information and should not submit any personal information to us. This includes submitting personal information to the website as part of a user profile or personalization profile. If you are a child under the age of 13, you can use these services only if used together with your parents or guardians. Seek guidance from your parents or guardians if you are under the age of 13.

Legal Notices

Any trademarks that appear on this website are the property of their respective owners who may or may not be affiliated with, connected to, or sponsored by CityBase Inc. CityBase Inc respects the rights of all copyright holders, and therefore, CityBase Inc has adopted and implemented a policy that provides for the termination in appropriate circumstances of users and account holders who infringe the rights of copyright holders. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide CityBase Inc’s Copyright Agent the following information required by the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act, 17 U.S.C. 512:

  1. A physical or electronic signature of a person authorized to act on behalf of the 
 owner of an exclusive right that is allegedly infringed;
  2. Identification of the copyright work claimed to have been infringed, or, if 
 multiple copyrighted works at a single online website are covered by a single 
 notification, a representative list of such works at that website
  3. Identification of the material that is claimed to be infringing or to be the subject 
 of infringing activity and that is to be removed or access to which is to be 
 disabled, and information reasonably sufficient to permit us to locate the 
  4. Information reasonably sufficient to permit us to contact the complaining party;
  5. A statement that the complaining party has a good-faith belief that use of the 
 material in the manner complained of is not authorized by the copyright owner, 
 its agent, or the law; and
  6. A statement that the information in the notification is accurate, and under 
 penalty of perjury, that the complaining party is authorized to act on behalf of 
 the owner of an exclusive right that is allegedly infringed.
Changes to This Statement
If there are changes or additions to the terms of this Privacy Statement, we will post those changes on our web website so that you will always know what information we collect online, how we use it, and what choices you have. Please be sure to check this page before proceeding to use our website. Regardless of any changes we make to our Privacy Statement, we will always use your Personally Identifiable Information in accordance with the version of the Statement in place at the time you provided your information, unless you give your express consent for us to do otherwise.
Contact Us

If you have any questions or concerns about CityBase Inc’s use of your information or about this Privacy Statement, please send an e-mail to and note “Privacy” in the subject line.

  1. A URL is the global address of documents and other resources on the World 
 Wide Web. For example, is the URL for the City of 
 Indianapolis and Marion County’s home page.
  2. An IP address is an identifier for a computer or device on a Transmission Control 
 Protocol/Internet Protocol (“TCP/IP”) network, such as the World Wide Web. 
 Networks use the TCP/IP protocol to route information based on the IP address 
 of the destination. In other words, an IP address is a number that is 
 automatically assigned to your computer whenever you are surfing the Web, 
 allowing Web servers to locate and identify your computer. Computers require 
 IP addresses in order for users to communicate on the Internet, browse and 

This statement is effective on December 16, 2019