Indianapolis Doubles Down on Digital Transformation Plan
Building on the early successes of moving citizen-facing services online, the city of Indianapolis is broadening digital transformation efforts, adding new facets through new partnerships.
The city first partnered with CityBase in 2016 after the company won a contract to make municipal services more accessible. The company would create a “digital city hall” at Indy.gov, where residents can locate information and complete tasks such as paying utility bills, filing land use applications and identifying open bid opportunities.
“Indy.gov is the fullest expression of a CityBase platform,” company CEO Mike Duffy said. “We parsed around 3,000 static pages with redundant content into the smallest unit possible in order to make it easier for residents to navigate the website.”