Chicago, Indianapolis Bet Big on User-Centric Design

“We’re creating a new ‘user-centric’ experience for consumers, and de-couple what goes on in the city from the agency hierarchy that is so often projected onto constituents,” said Mike Duffy, CEO and founder of CityBase, the software company leading the project. The platform’s broad applicability can be thought of as “one application expressed through as many channels as possible,” he said.

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