Exemption and Relief Applications
Searching, applying, proving, re-applying. It’s all so time-consuming that, in states such as Illinois and Indiana, only one in five people eligible for a break on their energy bills through the Low Income Home Energy Assistance Program (LIHEAP) actually participate in it.
Utility providers can present simple eligibility forms for utility relief programs in the same place a customer will find their bill. The first step is promoting the benefit and making it easy for customers to determine if they’re eligible. Automatically send the next required form to enroll people in the program. Let customers auto-enroll in subsequent years with reminders by text, email, or alerts in a stored profile where they can manage billing and benefits.
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