CityBase Screendoor

Software for digital services, business process automation, and applicant management

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    Response Dashboard

    See all requests at a glance, or click into someone’s case to view more details

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    Intuitive Approvals

    Easily sort, verify, evaluate, and approve applications and requests

  • Cross-Team Collaboration

    Assign a team member to take on the next stage, or move the application on to another department

Proactive Follow-up

Move people to the next stage of a process by automatically sending the next required form, with information that was previously collected already filled in.

Transparent Operations

Increase transparency by auditing the log of all activities pertaining to a particular customer, business, request, or workflow.

Send Messages to Customers

Send automatic and tailored messages to confirm a customer’s request, update them on a status change, request additional information, or move them forward to the next step.

It's one of the first examples of a city creating a seamless permitting process that is entirely digital and designed to make it easier for applicants. This approach is now informing digital permitting across the City of San Francisco.

Related Resources

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