Lawrence Utilities Expands Payment Access for Residents and Eases the Workload for Staff

Discover how Lawrence Utilities in Lawrence, Indiana, revolutionized their payment process. Partnering with CityBase, they introduced a self-service outdoor kiosk for 24/7 cash, card, and check payments, offering residents unparalleled convenience while reducing person-to-person contact. With 40% of payments made outside business hours and streamlined bill processing through CityBase’s Revenue Management tool, Lawrence Utilities has seen remarkable results.
Download our comprehensive case study and learn how payment kiosks helped the City of Lawrence streamline operations, increase customer satisfaction, and revolutionize bill payments.