user experience Tag

By Jason Maeder, Director of Product We’ve launched new product features that give people the power to personalize how they access city services. With User Profiles, interacting with your city only requires you to enter a piece of information once. For instance, If you’re a driver...

Product design for the public sector presents its own unique set of challenges and rewards. Hear from Jason Maeder (CityBase, Director of Product Management), Amanda Siu (CityBase, Product Designer), and Madeline Allen (CityBase, Proposal Manager) on how to create solutions your users will love, establishing best...

Local governments are increasingly working to provide user-friendly experiences to their constituents. People have become accustomed to finding information quickly and easily and completing tasks and transactions securely and intuitively. With a public that’s accustomed to the on-demand, instant gratification of private sector giants like...

Your customers may have the option to pay online. But are they adopting this convenient, low-cost payment channel? Nearly 60% of all customer service calls are related to billing and payment issues.* When online payments are fast, simple, and secure, companies see better adoption rates and...

It’s a distinct responsibility of working with the public sector that govtech products must be usable for all populations. On the frontlines of this mandate is our dedicated product design team. Their tasks range from optimizing the user experience for constituents requesting and paying for...

By Greg Bartlett, Solutions Engineer Lead  Creating a digital city hall goes much deeper than putting forms online. The goal should be creating a civic experience that is more intuitive for households and businesses, and more efficient for the staff who keep government running. We continually strive to...

This post is part 5 of 5 in a series about digitizing government services. Across all sectors, technology is making our experiences online more personalized. A search for restaurants uses our location to recommend nearby options, our favorite clothing store will suggest the size we usually...

This post is part 4 of 5 in a series about digitizing government services. In our previous posts, we’ve talked a lot about how digitizing your services benefits the residents in your community. When you automate processes, this has big gains for both the households and...

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