payment technology Tag

A positive online payment experience for your customers starts with trust. There are several best practices you can use to promote trust. Read our first blog on the topic.  Empower Better Customer Service with Real-Time Information  A common user action we often see is a person looking...

When it comes to payment technology, it’s important to build trust with your customers. The people you serve are trusting that you’ll process their payment securely and that the money they spend will be reflected against their bill immediately. Government and utility web payments provide...

If you’ve used an ATM or paid for parking at a roadside kiosk, you’re familiar with how kiosks can transform everyday transactions. Interactive kiosks – those backed with computer technology – have been around since the 1970s. In the 1990s, stores connected kiosks to phone lines to...

By Patrick Killik, Product Manager We are excited to announce multi-agency functionality for our kiosk solution—enabling multiple clients such as city governments and regional utilities to provide payment applications to their customers using the same kiosk network. At CityBase, we are interested in providing customers unprecedented in-person...

And other ways to improve eCheck payment processing By Matt Johnson, Solutions Engineer Lead To avoid the age-old adage, “the check is in the mail,” let your customers pay by bank account through other routes. When a customer pays directly from their bank account online, it’s called...

From water utility bills to parking tickets to property taxes, people have to interact with government services for any number of reasons on any given day. Most of them want to take care of their bills and settle their accounts quickly so they can cross...

How Better Revenue Management Tools Can Enhance Customer Service By Sasha Chan, Account Based Marketing Manager When customers reach out with a question or complaint, they’re not necessarily interested in what a service rep has to do to get the job done. They just want their...

Local government agencies are responsible for managing a host of payment-related tasks, including: Collecting taxes and fines Providing social benefits Managing driver’s licenses Registering new businesses These city services are essential, but managing them can be time-consuming and expensive if each touchpoint requires in-person...

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