govtech Tag

Running a government agency involves making trade-offs to balance priorities. However, it’s possible to find win-win situations that can balance the needs of everyone. With electronic billing (e-billing), for example, an agency can improve customer service and protect the environment at the same time. Better...

By Sasha Chan, Account Based Marketing Manager In our series about digitizing your services, we showed you what it looks like to take your website to the next level to meet and exceed constituent expectations. These expectations come from people interacting with digital giants like Netflix....

Outdated Public Sector Technology Should Join the Silver Tsunami By Matt Novak, VP of Business Development  The public sector tends to get a bad rap for using old school technology, but there are plenty of cities, counties, states, and utilities that are making the hurdle to upgrade...

How Better Revenue Management Tools Can Enhance Customer Service By Sasha Chan, Account Based Marketing Manager When customers reach out with a question or complaint, they’re not necessarily interested in what a service rep has to do to get the job done. They just want their...

Local government agencies are responsible for managing a host of payment-related tasks, including: Collecting taxes and fines Providing social benefits Managing driver’s licenses Registering new businesses These city services are essential, but managing them can be time-consuming and expensive if each touchpoint requires in-person...

By Josh Goldstein, Chief Product Officer When we as citizens interact with city or state government, it’s often because the law requires that we do so. If we want to open a restaurant, for example, we apply for a business permit, get a building inspection, and...

The public sector is undergoing constant change. Learn about the big govtech trends to watch in 2019.  Hear Sasha Chan (Marketing Manager, CityBase) discuss the newest developments facing the industry. Watch now to stay in the know regarding rapid changes within the public sector and what to look out for in 2019. [embed]https://glc2.workcast.com/clusterSVCFS1/NAS/PseudoMedia/11578/4256306899314560/11578_9_9_113_58549_01_2019022106002737.mp4[/embed] ...

The utility industry is undergoing constant change. Learn about the big national trends to watch in 2019. Hear Sasha Chan (Marketing Manager, CityBase) discuss the newest developments facing the industry. Watch now to stay in the know regarding rapid changes within the utilities-sector and what to look out for in 2019. [embed]https://blog.thecitybase.com/hubfs/utility-trends.mp4[/embed] ...

Product design for the public sector presents its own unique set of challenges and rewards. Hear from Jason Maeder (CityBase, Director of Product Management), Amanda Siu (CityBase, Product Designer), and Madeline Allen (CityBase, Proposal Manager) on how to create solutions your users will love, establishing best...

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