government services Tag

By Jason Maeder, Director of Product We’ve launched new product features that give people the power to personalize how they access city services. With User Profiles, interacting with your city only requires you to enter a piece of information once. For instance, If you’re a driver...

By Sasha Chan, Account Based Marketing Manager In our series about digitizing your services, we showed you what it looks like to take your website to the next level to meet and exceed constituent expectations. These expectations come from people interacting with digital giants like Netflix....

From water utility bills to parking tickets to property taxes, people have to interact with government services for any number of reasons on any given day. Most of them want to take care of their bills and settle their accounts quickly so they can cross...

How Better Revenue Management Tools Can Enhance Customer Service By Sasha Chan, Account Based Marketing Manager When customers reach out with a question or complaint, they’re not necessarily interested in what a service rep has to do to get the job done. They just want their...

By Josh Goldstein, Chief Product Officer When we as citizens interact with city or state government, it’s often because the law requires that we do so. If we want to open a restaurant, for example, we apply for a business permit, get a building inspection, and...

In fall 2018, we convened a panel at the Smart Cities Connect conference in Tampa called “Intelligent Utilities: The Missing Link to Smart Cities.” Panelists discussed how the smart city vision requires an engagement platform that connects people and dynamic, personalized information. Trusted utility providers...

Local governments are increasingly working to provide user-friendly experiences to their constituents. People have become accustomed to finding information quickly and easily and completing tasks and transactions securely and intuitively. With a public that’s accustomed to the on-demand, instant gratification of private sector giants like...

By Brandon T. Willard, Data Science Lead CityBase is ultimately concerned with making local governments better capable of supporting their constituents. To do that, we need to create and use transformative technology. Currently, many of technology's more "transformative" developments revolve around data science, machine learning, and...

It’s a distinct responsibility of working with the public sector that govtech products must be usable for all populations. On the frontlines of this mandate is our dedicated product design team. Their tasks range from optimizing the user experience for constituents requesting and paying for...

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