Payment Plans

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The Challenge

Customers paying their monthly water, electric, and natural gas bills may find it easier to pay by splitting up their bill into smaller payments. Allowing people to make partial payments toward their bill can help utilities collect revenue throughout the month, and improve customer service for those who find it more convenient to pay as they go.

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The Solution

Utility payment plans let customers pay their bill in ways that work for their budget and schedule. Allow your customers to register for flexible payment options with simple online forms native to your website. Case management solutions for staff automatically route form submissions to the appropriate team or staff member, and help automate workflows to approve payment plan requests, update customer records, and message people with their updated status. Customers can enroll in recurring auto-payments using a stored payment method, or sign up for text or email alerts about their upcoming due dates.

Products

The products below can be used together or alone to help solve for your needs.
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