Utility Bill Payment Kiosks: Ensuring Seamless Operations and Customer Service

Paying the monthly utility bill is the cornerstone of the utility customer experience, since this is the most common interaction that people have with their utility. Making this experience as convenient, flexible, accessible and simple as possible for all customers can enhance customer satisfaction.

“Our customers are more satisfied to have both cashiers and kiosks to choose from,” says Michael Hill, assistant manager of customer services for Tacoma Public Utilities. “Our Public Utility Board has expressed pleasure that our kiosks help us improve service in traditionally underserved areas.”

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