City of Lynchburg, VA, introduces three self-service payment kiosks for citywide bills

November 18, 2021 (Lynchburg, VA) – The City of Lynchburg is making it easier for residents to pay City bills and has installed three new self-service payment kiosks located at City Hall (900 Church Street, on the 10th Street side), Lynchburg Public Library (2315 Memorial Avenue) and River Ridge Mall (3405 Candlers Mountain Road, near the Regal River Ridge cinema complex).

The kiosks offer a safe and secure way for customers to pay by cash, check, credit and debit cards while eliminating person-to-person contact and reducing lines and foot traffic in City Hall. Customers now have 24/7 access to pay utility bills, business licenses, real estate and personal property taxes and other miscellaneous fees.

According to Chief Financial Officer, Donna Witt, the City had been exploring the possibility of offering payment kiosks for a number of years. “We were able to utilize CARES funding to help pay for this new technology,” said Witt. “We hope the kiosks will allow us to improve customer service by offering residents the opportunity to make payments 24/7 and when it is convenient for them.”

“It is our priority to improve access for customers who need to pay their bills in person, especially those who pay in cash. We also take staff and customer safety extremely seriously and wanted to make it easier for them to do their jobs, receive services and reduce unnecessary person-to-person contact during the pandemic,” said Witt.

After a thorough procurement process, the City selected CityBase, a leading provider of government and utility payment technology with more than 100 government agencies, utilities, cities, and counties as customers, as a partner for this new technology opportunity.

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