Resources

When we first contracted with an investor-owned utility in the Southeast United States, we completed a now-legendary (to us) kiosk implementation in six weeks. Covering 80 percent of the state, these kiosks increase access to utility services for people who pay their bills in person.......

CityBase is committed to building a world-class information security program. We strive to protect our business and our customers, and the people and places we serve....

In collaboration with CityBase, Indianapolis and Marion County’s Shift Indy initiative has transformed the way Indy residents experience their local government. The effort has evolved the city-county’s web presence into a digital city hall, where people have unprecedented access to information and services. On election......

Your customers may have the option to pay online. But are they adopting this convenient, low-cost payment channel? Nearly 60% of all customer service calls are related to billing and payment issues.* When online payments are fast, simple, and secure, companies see better adoption rates and......

CityBase digital services help government agencies collect more accurate forms, improve service and transparency to constituents, automate common back-office tasks, and track all activities related to a case at a glance....

CityBase recently surveyed public officials from across the country to learn more about the common pain points of providing services to their constituents, as well as the solutions. This eBook includes the survey results, as well as how technology can be used to overcome the......

With midterm elections coming up in November, what have you done to make it easier for your constituents to vote? We talked to government agency staff to learn about trends in the public sector....

The digital transformation is well underway, and local government is no exception. We talked to government agency staff to learn about trends in the public sector....

One of life’s frustrations for people who drive is getting a parking ticket or citation. Local governments can ease the time and financial burden for residents by making it easy to pay or contest a parking ticket online. As part of their Shift Indy project,......

County staff spend valuable hours correcting inaccurate, unclear, or incomplete information their residents provide on paper forms. And residents incur real costs, like transportation and lost wages, to receive services in person.  Putting information online is an important step forward – but it’s only the tip......

There are thousands of reasons a person interacts with their government and service providers. They pay an electricity bill to keep the lights on, request a mortgage deduction to help afford their home, register for a business license that will add to the local economy....

A water utility provider partnered with CityBase to provide a new channel for in-person payments. They reached full customer adoption of payment kiosks in one year, streamlining operations and maintaining excellent customer service....

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