Resources

With midterm elections coming up in November, what have you done to make it easier for your constituents to vote? We talked to government agency staff to learn about trends in the public sector....

The digital transformation is well underway, and local government is no exception. We talked to government agency staff to learn about trends in the public sector....

One of life’s frustrations for people who drive is getting a parking ticket or citation. Local governments can ease the time and financial burden for residents by making it easy to pay or contest a parking ticket online. As part of their Shift Indy project,......

County staff spend valuable hours correcting inaccurate, unclear, or incomplete information their residents provide on paper forms. And residents incur real costs, like transportation and lost wages, to receive services in person.  Putting information online is an important step forward – but it’s only the tip......

There are thousands of reasons a person interacts with their government and service providers. They pay an electricity bill to keep the lights on, request a mortgage deduction to help afford their home, register for a business license that will add to the local economy....

A water utility provider partnered with CityBase to provide a new channel for in-person payments. They reached full customer adoption of payment kiosks in one year, streamlining operations and maintaining excellent customer service....

At its best, local government is a unifying force with the power to dramatically improve lives. A system that operates smoothly and automates repetitive tasks so time and resources can be spent on the most challenging issues....

CityBase Storefront makes it easy for people to make payments to governments and utilities in person, online, or on their phones....

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