Resources

Most Recent

The public sector is undergoing constant change. Learn about the big govtech trends to watch in 2019.  Hear Sasha Chan (Marketing Manager, CityBase) discuss the newest developments facing the industry. Watch now to stay in the know regarding rapid changes within the public sector and what to look out for......

The utility industry is undergoing constant change. Learn about the big national trends to watch in 2019. Hear Sasha Chan (Marketing Manager, CityBase) discuss the newest developments facing the industry. Watch now to stay in the know regarding rapid changes within the utilities-sector and what to look out for......

Product design for the public sector presents its own unique set of challenges and rewards. Hear from Jason Maeder (CityBase, Director of Product Management), Amanda Siu (CityBase, Product Designer), and Madeline Allen (CityBase, Proposal Manager) on how to create solutions your users will love, establishing......

Meet and exceed constituent expectations. Provide government services that are easy to find and complete online from a mobile device or desktop. Use this checklist to see where you are, and what it looks like to take your website to the next level....

When we first contracted with an investor-owned utility in the Southeast United States, we completed a now-legendary (to us) kiosk implementation in six weeks. Covering 80 percent of the state, these kiosks increase access to utility services for people who pay their bills in person.......

CityBase is committed to building a world-class information security program. We strive to protect our business and our customers, and the people and places we serve....

Best Practices

Meet and exceed constituent expectations. Provide government services that are easy to find and complete online from a mobile device or desktop. Use this checklist to see where you are, and what it looks like to take your website to the next level....

CityBase is committed to building a world-class information security program. We strive to protect our business and our customers, and the people and places we serve....

Brochures

CityBase digital services help government agencies collect more accurate forms, improve service and transparency to constituents, automate common back-office tasks, and track all activities related to a case at a glance....

There are thousands of reasons a person interacts with their government and service providers. They pay an electricity bill to keep the lights on, request a mortgage deduction to help afford their home, register for a business license that will add to the local economy....

At its best, local government is a unifying force with the power to dramatically improve lives. A system that operates smoothly and automates repetitive tasks so time and resources can be spent on the most challenging issues....

CityBase Storefront makes it easy for people to make payments to governments and utilities in person, online, or on their phones....

Case Studies

When we first contracted with an investor-owned utility in the Southeast United States, we completed a now-legendary (to us) kiosk implementation in six weeks. Covering 80 percent of the state, these kiosks increase access to utility services for people who pay their bills in person.......

In collaboration with CityBase, Indianapolis and Marion County’s Shift Indy initiative has transformed the way Indy residents experience their local government. The effort has evolved the city-county’s web presence into a digital city hall, where people have unprecedented access to information and services. On election......

One of life’s frustrations for people who drive is getting a parking ticket or citation. Local governments can ease the time and financial burden for residents by making it easy to pay or contest a parking ticket online. As part of their Shift Indy project,......

A water utility provider partnered with CityBase to provide a new channel for in-person payments. They reached full customer adoption of payment kiosks in one year, streamlining operations and maintaining excellent customer service....

E-books

CityBase recently surveyed public officials from across the country to learn more about the common pain points of providing services to their constituents, as well as the solutions. This eBook includes the survey results, as well as how technology can be used to overcome the......

Infographics

With midterm elections coming up in November, what have you done to make it easier for your constituents to vote? We talked to government agency staff to learn about trends in the public sector....

The digital transformation is well underway, and local government is no exception. We talked to government agency staff to learn about trends in the public sector....

Videos

The public sector is undergoing constant change. Learn about the big govtech trends to watch in 2019.  Hear Sasha Chan (Marketing Manager, CityBase) discuss the newest developments facing the industry. Watch now to stay in the know regarding rapid changes within the public sector and what to look out for......

The utility industry is undergoing constant change. Learn about the big national trends to watch in 2019. Hear Sasha Chan (Marketing Manager, CityBase) discuss the newest developments facing the industry. Watch now to stay in the know regarding rapid changes within the utilities-sector and what to look out for......

Product design for the public sector presents its own unique set of challenges and rewards. Hear from Jason Maeder (CityBase, Director of Product Management), Amanda Siu (CityBase, Product Designer), and Madeline Allen (CityBase, Proposal Manager) on how to create solutions your users will love, establishing......

Your customers may have the option to pay online. But are they adopting this convenient, low-cost payment channel? Nearly 60% of all customer service calls are related to billing and payment issues.* When online payments are fast, simple, and secure, companies see better adoption rates and......

County staff spend valuable hours correcting inaccurate, unclear, or incomplete information their residents provide on paper forms. And residents incur real costs, like transportation and lost wages, to receive services in person.  Putting information online is an important step forward – but it’s only the tip......

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