Resources

Most Recent

Learn best practices on lowering payment processing costs for utility and government merchants. Learn more by watching the on-demand webinar, “Optimizing Payments: A Crash Course in Procurement Readiness”....

CityBase Point of Sale (POS) software enables more efficient interactions between customers and cashiers. The POS solution is powered by CityBase Pay, a secure, cloud-based payment platform exclusively for local government and utilities that consumers can access via online and in-person payment channels....

The CityBase User Profile lets all the people you serve set preferences for how they pay bills and receive services. Households can create secure log-ins to set billing reminders, store preferred payment methods, and select how they want to receive updates....

“Optimizing Payments: A Crash Course in Procurement Readiness,” provides a masterclass in optimizing your payment processing and constituent-facing tech to better serve agency and citizen needs.  CityBase payment experts Matt Johnson (Lead Solutions Engineer) and Matt Zwicky (Senior Product Manager) cover the following: Optimizing your payments to reduce costs and increase revenue Increasing......

The latest Innovation Spotlight webinar features The City and County of San Francisco and how they tackled payments. This conversation with Tajel Shah, Assistant Treasurer for the City and County of San Francisco, will cover their implementation of a unified payments facilitator, the issues driving......

Best Practices

Learn best practices on lowering payment processing costs for utility and government merchants. Learn more by watching the on-demand webinar, “Optimizing Payments: A Crash Course in Procurement Readiness”....

Taking eCheck payments online (also known as ACH) has its advantages. It’s a lower cost for customers and merchants than credit card payments. But if you’re a merchant whose debt was just returned unpaid due to a bounced check, the headache has only just begun.......

Cities can increase access to public services by improving online payment technology. Leveraging the best practices from e-commerce, cities can deliver better service to constituents, recognize revenue with less cost and effort, and free up resources to solve higher value challenges....

Meet and exceed constituent expectations. Provide government services that are easy to find and complete online from a mobile device or desktop. Use this checklist to see where you are, and what it looks like to take your website to the next level....

CityBase is committed to building a world-class information security program. We strive to protect our business and our customers, and the people and places we serve....

Case Studies

The City and County of San Francisco (CCSF) receives more than 300,000 electronic payments per year. To address the increase in online payments, CCSF needed a scalable, user-friendly platform that integrates multiple payment channels into one system, creating ease of use for both residents and......

To build an outstanding digital presence, officials in Indianapolis-Marion County first had to view the world through their customers’ eyes. Many governments decide now and then to refresh their websites. But when Joe Hogsett took office as mayor of Indianapolis in 2016, Chief Information Officer......

When we first contracted with an investor-owned utility in the Southeast United States, we completed a now-legendary (to us) kiosk implementation in six weeks. Covering 80 percent of the state, these payment kiosks increase access to utility services for people who pay their bills in......

In collaboration with CityBase, Indianapolis and Marion County’s Shift Indy initiative has transformed the way Indy residents experience their local government. The effort has evolved the city-county’s web presence into a digital city hall, where people have unprecedented access to information and services. On election......

E-books

CityBase recently surveyed public officials from across the country to learn more about the common pain points of providing services to their constituents, as well as the solutions. This eBook includes the survey results, as well as how technology can be used to overcome the......

Infographics

With midterm elections coming up in November, what have you done to make it easier for your constituents to vote? We talked to government agency staff to learn about trends in the public sector....

The digital transformation is well underway, and local government is no exception. We talked to government agency staff to learn about trends in the public sector....

Product Resources

CityBase Point of Sale (POS) software enables more efficient interactions between customers and cashiers. The POS solution is powered by CityBase Pay, a secure, cloud-based payment platform exclusively for local government and utilities that consumers can access via online and in-person payment channels....

The CityBase User Profile lets all the people you serve set preferences for how they pay bills and receive services. Households can create secure log-ins to set billing reminders, store preferred payment methods, and select how they want to receive updates....

The CityBase payment platform delivers reliable, intuitive payment applications exclusively for local government and utilities. Powered by CityBase Pay, the IVR (interactive voice response) solution is a highly configurable, interoperable system extending natively from the CityBase platform, allowing for unified reporting with all other supported......

Use CityBase Pay to provide and manage secure payments online and in-person. We deliver reliable, intuitive payment applications exclusively for local government and utilities—so you can deliver accessible payment options that work for everyone, inclusive of their needs and preferences....

Some people think you can solve their payment issue with magic. This new tool gives you the super powers to resolve problems with ease....

The CityBase platform makes it easier for constituents to pay a bill, request a benefit, and engage with their local government. The CityBase Serve product suite helps government agencies collect more accurate forms, improve service and transparency to constituents, automate common back-office tasks, and track......

Videos

“Optimizing Payments: A Crash Course in Procurement Readiness,” provides a masterclass in optimizing your payment processing and constituent-facing tech to better serve agency and citizen needs.  CityBase payment experts Matt Johnson (Lead Solutions Engineer) and Matt Zwicky (Senior Product Manager) cover the following: Optimizing your payments to reduce costs and increase revenue Increasing......

The latest Innovation Spotlight webinar features The City and County of San Francisco and how they tackled payments. This conversation with Tajel Shah, Assistant Treasurer for the City and County of San Francisco, will cover their implementation of a unified payments facilitator, the issues driving......

Alex Pedenko (CTO, CityBase) and Matt Novak (VP of Business Development, CityBase) discuss the benefits of saying goodbye to costly, outdated technology and updating to industry-leading software solutions.  ...

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